Veteran Health Indiana
COVID-19 UPDATE (April 19, 2021)
Veteran Health Indiana has a comprehensive visitor policy that takes pandemic safety as our number one concern.
- Emergency room visit - 1 caregiver per veteran
- Medical appointment visit - 1 caregiver per veteran
- Hospitalized/Inpatient visit - 1 visitor per veteran, per day (visiting hours: 10 a.m. to 6 p.m.)
- Hospitalized/Inpatient COVID visit - no visitation
- End of Life visit - (non-COVID) - no more than 2 visitors at a time
- End of Life visit - (COVID) - 1 hour daily for 2 visitors
For outpatients, no more than one caregiver per patient requiring assistance will be allowed to enter Veteran Health Indiana facilities; categories of assistance include:
- Patients in need of assistance with ambulation;
- Patients with cognitive impairment;
- Patients with vision or hearing issues, language barriers;
- Patients in need of care during their visit;
- Patients requiring a driver for a procedure or surgery
Please call the clinic in which you have an appointment to confirm that you meet the approved caregiver requirements. Only one caregiver per patient.
All caregivers will receive a sticker to wear with the date to indicate that they have been screened. All patients and authorized caregivers entering Veteran Health Indiana (VHI) facilities will be masked at the door by screening staff prior to gaining entrance to the facility. Patients and caregivers will be permitted to wear their own face coverings except for face coverings with a valve. Absolutely no visitors or caregivers under the age of 18 will be granted entry to VHI facilities.
If a caregiver is assisting a patient to the Emergency Department – The ED triage staff will ask the caregiver for their phone number as caregivers are not allowed in the Emergency Department or Respiratory Emergency Department.
Inpatient visiting - no visitors (unless approved by the patient's medical team).
For the location of an inpatient or their phone number, dial the Medical Center at (317) 554-0000. Outside of area code (317), call 888-6889.
Rights and Responsibilities of Family Members
Visiting hours are based on the needs of the patient, and visitors are encouraged to discuss any special visiting needs with the unit's head nurse. Whenever possible and medically appropriate, the nurse will coordinate special visiting arrangements to meet patient and family needs.
If you are unable to visit a patient personally, you may call the patient or send a card or gift.
Number of Visitors
A patient may receive no more than two visitors at a time.
Food and Beverages
Visitors may not bring food or beverages to patients without authorization from unit physicians or nurses.
Children Under 12 Years of Age
In extreme circumstances, children under 12 may visit with the permission of the physician and the charge nurse. An adult must accompany children at all times.
Members of the clergy are welcome to visit patients who are members of their particular religious group at any time at the discretion of the unit physicians or nurses.
For the health and well-being of a patient, the attending physician may limit, restrict, or deny visitation. We apologize for any inconvenience when this occurs, and appreciate your understanding that it may be medically necessary.
VA General Visitation Policy
The medical center respects the patient's right to make decisions about his or her care, treatment and services, and to involve the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker. "Family" is defined as a group of two or more persons united by blood, or adoptive, martial, domestic partnership, or other legal ties. The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. The medical center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay. The medical center allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on other's rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.