Pharmacy, Medications and Refills - Veteran Health Indiana
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Veteran Health Indiana


Pharmacy, Medications and Refills


Your VA pharmacy does not do automatic refills.  For more information, read this document

Refills during the COVID pandemic - review your options.

The Richard L. Roudebush VA Medical Center pharmacy processes over 100,000 prescriptions monthly. Many of these prescriptions are filled by the Central Mailout Pharmacy (CMOP).

Prescriptions may be refilled by phone and internet, or with the form that is included with your prescriptions. Mail your refill slips to: Attn: Pharmacy Dept. 119, Indianapolis VAMC, 1481 W. 10th St. Indianapolis, IN 46202-2803

Please remember to refill prescriptions at least two weeks in advance using one of these methods:

  • Telephone (please have your SSN and prescription numbers available):  317-988-4370; (this automated line is available 365/24/7)
  • Pharmacy Call Center: 317-988-4370; Monday thru Friday 7:30 am to 5:30 pm
  • Return refill slips  - enclosed with order as soon as possible; refill will be mailed ten days prior toneed.
  • MyHealtheVetprescription delivery through the United States Postal Service (USPS) for medicines being mailed from CMOP (you can track your packages and get text notifications from USPS)

We are committed to reducing customer waiting times by mailing medications to our Veterans. All refills, and almost all new medications, are mailed from the Pharmacy - this eliminates the inconvenience of waiting in the Medical Center for your prescription.


To get your refills on time, all refills should be ordered at least 10 days prior to when needed. Please call one of the following numbers:

  • Within area code (317), 988-4370
  • Outside of area code (317), call 888-878-6889 X84370


Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile

Pharmacy Hours of Operation

Outpatient Pharmacy
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Inpatient Pharmacy (inpatient hospitalized Veterans only)
Open 24 hours a day, 7 days a week, 365 days a year.
Pharmacy Call Center
Monday - Friday, 7:30 a.m. - 5:30 p.m.
Pharmacy Administration Office
Monday - Friday 8:00 a.m. - 4:30 p.m.

All of the above services, except for the inpatient pharmacy, are closed on all federal holidays.


This clinic is run by clinical pharmacists that provide monitoring and follow-up of veterans on anticoagulants such as warfarin. The Anticoagulation Clinic is located within the red building at 2669 Cold Springs Road, Indianapolis, IN 462

More information about My HealtheVet Prescription Delivery

Most mail order prescriptions are not filled at the Indianapolis VA, but are sent from the VA Consolidated Mail Order Pharmacy (CMOP) in either Chicago, Illinois or Charleston, South Carolina. Prescriptions may take up to 7 – 10 days for prescriptions to arrive to your home from the time of ordering.

Did you know?

You have the ability to track when your medications from CMOP will arrive!

My HealtheVet offers prescription delivery tracking and e-mail notifications through the United States Postal Service (USPS) for medicines being mailed from CMOP.

To set up prescription tracking and e-mail notifications in My HealtheVet or to see what the USPS tracking e-mails look like, please see the attached handouts.

For any questions regarding the use of My HealtheVet please contact:

My HealtheVet Help Desk: 877-327-0022

Mobile Help Desk: 844-482-6624

8A-8P EST Monday-Friday (excluding federal holidays)

For any questions regarding your prescriptions please contact:

Pharmacy Call Center: 317-988-4370

7:30A-5:30P Monday - Friday

Pharmacy Residency

Pharmacy also provides post-graduate training for pharmacists. The service offers a PGY-1 pharmacy practice program, which was established in 1997. This program offers a wide variety of opportunities in areas such as: primary and specialty ambulatory care clinics, pharmacist-run clinics, internal medicine, medical and surgical intensive care, medication safety, psychology, oncology, academia, and administration. Opportunities are also available for teaching at both Butler and Purdue University Colleges of Pharmacy. The Indianapolis VA also provides a non-traditional PGY-1 training program. In addition to the PGY-1 programs, the department provides a diverse offering of specialized PGY-2 opportunities in the following areas: ambulatory care, ambulatory care/education, internal medicine, and health-system pharmacy administration. 

Indianapolis VA Pharmacy Residency Programs 

Contact Info


  • VAMC, 1st floor, across from Coffee Shop

Contact Number(s)

  • 317-988-4370
  • 317-470-2270

Hours of Operation

  • Outpatient Pharmacy, 8:00 a.m. - 5:00 p.m.