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Veteran Health Indiana


Travel Pay Changes

Travel pay is changing May 1

The changes in travel pay disbursement will make travel claims a fast, electronic process, and will free Veterans from having to stand in lines at the travel window. If you have questions, please learn more at our medical center website at

By Indianapolis Office of Communications
Monday, April 1, 2013

Changes are coming to Veteran Travel Pay.  Veterans meeting certain qualifications may receive travel expense reimbursement in getting to an appointment.  Changes are coming which will eliminate paper claims, and eliminate lines at the Travel Window.    

Following U.S. Treasury directives to eliminate cash payments, on May 1, Veterans will begin receiving travel reimbursement checks mailed to their home address.  Checks will arrive within 14 days from the time the travel voucher is complete and submitted.  Checks will be mailed to the Veterans address of record.  A street address is required for check payment, and checks may not be sent to PO Boxes.  Veterans should update their addresses at any clinic front desk or Health Benefits Unit.  Please remember that travel claims are only paid to the nearest VA facility providing equivalent care. 

In a slightly longer transition, “electronic funds transfer” (EFT) will take the place of checks at some point in the future.  This system, already in place for Veterans receiving service connected disability payments, will deposit travel funds directly into the Veteran’s bank account, eliminating both cash and check payments. 

Finally, in the next few months, Veterans at Indianapolis will no longer submit paper travel claims.  At appointment check in, eligible Veterans will scan their ID card, and the computer will automatically generate an electronic voucher.  Using an electronic pad, the Veteran will sign the voucher.  The voucher will then transmit to the Travel Office to be paid based on the Veteran’s address and clinic appointment.

These changes will make travel reimbursement claims a fast, electronic process, and will free Veterans from having to stand in lines at the travel window.  If you have questions, please learn more at our medical center web site at 


Questions about Beneficiary Travel? 

The travel payment process for qualified Veterans is changing and we are here to help!

 ·         Most Veterans who are travel eligible will submit an electronic travel claim at clinic check-in using their Veteran ID card. 

·         Approved claims will be paid by check in 10-14 days or, in the near future, by electronic funds transfer in 3-5 days.

·         Travel is paid to the nearest VA that provides equivalent care

Concerns?  Please contact the Health Benefits Unit (A1174)
or by calling (317-988-2510/4605)  

Additional community transportation resources may be available.

For information and referral to programs in your area call Connect2Help by dialing 2-1-1 or (317) 926-4357.




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