VA Center for Applied Systems Engineering - Veteran Health Indiana
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Veteran Health Indiana


VA Center for Applied Systems Engineering


VA Center for Applied Systems Engineering

The VA-Center for Applied Systems Engineering (VA-CASE) aims to integrate a full range of Healthcare Systems Engineering (HSE) within VA healthcare delivery systems in order to:

  • promote systems improvement and guidance via Process Improvement, Lean, Six Sigma, Simulation Modeling, Human Factors Analysis, and Application Development with clinical and operation experts from various government and private healthcare sectors;
  • support the implementation of innovative models of healthcare delivery to improve organizational operations, healthcare fields and the practice of direct patient care;
  • improve and transform clinical access, safety, effectiveness, efficiency, and Veteran experience; and
  • provide high level support for all VA critical initiatives impacting national patient care delivery systems

VA-CASE's mission is to become a catalyst enabling collaboration among clinical, administrative, operations, academic, and research partnerships for Department of Veteran Affairs at local, regional, and national levels.  The team consists of industrial and systems engineers, analysts, healthcare systems specialists and clinicians that integrates directly with healthcare providers at VA facilities and business offices.  The collaboration supports high level initiatives and overall patient care systems/processes within a largely complex healthcare and operations-based organizational structure.  The focus on patient care and integration, rather than consultative engagement, reduces the burden on clinical staff and resources needed to develop innovative methods for applying systems engineering within medical centers.

VA-CASE is comprised of eight semi-autonomous program offices, each with a distinct focus, area of expertise and customer base.  Each program is led by an Associate Director and at least one Deputy Director.

    • VHA Engineering Technical Assistance Program (VE-TAP)
    • Professional Development Program (PD)
    • Transactional Systems Program (TSP)
    • Clinical Partnerships in Healthcare Transformation (CPHT)
    • Data Engineering Resource (DER)
    • Smart Systems Service (SSS)
    • Program Management Office (PMO)
    • VISN 11 Programs

    Here is a brief summary of VA-CASE's accomplishments in FY12-14:

    Partnership    Through FY12-14, we were able to leverage our $4.50M in annual core funding into a total of $40M center funding through expanded partnerships with several VHA National Program Offices, including CBO Purchased Care and Business Policy Program, the Office of Patient Care Services, and the National Homeless Program Office.

    Engagement         Our staff and faculty supported over 1200 on-site engagements across 147 VHA healthcare facilities, 15 VISN offices and 20 National Program Offices.

    Innovation          Through the use of our Innovation to Impact rapid deployment strategy, we were able to deploy over 90 distinct initiatives across VHA, with average timelines from concept to field implementation at 12-18 months, while maintaining the highest levels of quality and customer satisfaction.

    We are proud to recognize and celebrate these remarkable accomplishments of our VA-CASE staff and faculty, our primary academic partners-Wayne State University and Purdue University-and our many VHA and VA partners. We are especially grateful for the continued support of our sponsors and key stakeholders: the Indianapolis, Ann Arbor and Detroit VAMC Leadership teams, the VISN11 Leadership team, and VHA Quality Safety and Value (QSV).

    Our vision for FY15+ is to continue expanding our applications of Health Systems Engineering to support the transformation of VHA healthcare. We look forward to realizing this vision through the exciting future projects and partnerships at VA-CASE.

    VA-CASE staff and faculty consider our on-going partnerships with VHA National Program offices, as well as our academic affiliates, to be integral to the successful integration of HSE within VHA healthcare delivery systems.  The VHA and academic affiliate relationships were expanded to ensure a continuous stream of non-core funding, as well as Industrial/Systems and Informatics capacity to meet the needs of our customers. 


    VA-CASE Engagement Map